{"id":9076,"date":"2024-02-01T08:22:30","date_gmt":"2024-02-01T08:22:30","guid":{"rendered":"https:\/\/modra.si\/pritozbeni-postopek\/"},"modified":"2026-03-10T09:04:39","modified_gmt":"2026-03-10T09:04:39","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/modra.si\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure and out-of-court dispute resolution"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Prito\u017ebeni postopek in izvensodno re\u0161evanje sporov<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">V Modri zavarovalnici si prizadevamo za doseganje najvi\u0161je kakovosti storitev in zadovoljstva na\u0161ih strank, zato cenimo vsa va\u0161a mnenja in predloge. Imate pohvalo ali kritiko za nas? Pi\u0161ite nam na&nbsp;<a href=\"mailto:info@modra.si\">info@modra.si<\/a>&nbsp;ali pa izpolnite spodnji spletni obrazec.<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\"><p class=\"wpcf7-contact-form-not-found\"><strong>Error:<\/strong> Contact form not found.<\/p><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">1. stopnja: Interni prito\u017ebeni postopek<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Skladno z na\u010delom mirnega re\u0161evanja sporov, svojim var\u010devalcem omogo\u010damo interni postopek za re\u0161evanje prito\u017eb pred prito\u017ebenim organom zavarovalnice ter mo\u017enost izvensodnega re\u0161evanja morebitnih sporov. Vzpostavljen imamo interni proces prito\u017ebenega postopka za re\u0161evanje sporov, tako, da bomo tudi va\u0161o morebitno prito\u017ebo obravnavali skladno z veljavnim\u00a0<a href=\"https:\/\/modra.si\/wp-content\/uploads\/2024\/02\/Navodilo-o-resevanju-pritozb-Modra.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Navodilom o re\u0161evanju prito\u017eb<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. stopnja: Postopek pred izbranim izvajalcem izvensodnega re\u0161evanja potro\u0161ni\u0161kih sporov<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Modra zavarovalnica v skladu z 32. \u010dlenom Zakona o izvensodnem re\u0161evanju potro\u0161ni\u0161kih sporov (v nadaljevanju:&nbsp;<a href=\"https:\/\/www.uradni-list.si\/glasilo-uradni-list-rs\/vsebina\/123609\" target=\"_blank\" rel=\"noreferrer noopener\">ZIsRPS<\/a>), za izvajalca izvensodnega re\u0161evanja potro\u0161ni\u0161kih sporov kot pristojnega priznava&nbsp;<a href=\"https:\/\/www.zav-zdruzenje.si\/izvensodno-resevanje-potrosniskih-sporov\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mediacijski center pri Slovenskem zavarovalnem zdru\u017eenju<\/a>&nbsp;(v nadaljevanju: Mediacijski center).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u010ce se zavarovalec, zavarovanec ali drugi upravi\u010denec iz zavarovanja, ki je potro\u0161nik (fizi\u010dna oseba, ki pridobiva ali uporablja blago in storitve za namene zunaj svoje poklicne ali pridobitne dejavnosti), ne strinja z dokon\u010dno odlo\u010ditvijo obravnave prito\u017ebe v internem prito\u017ebenem postopku, ima pravico podati pobudo za za\u010detek postopka mediacije pri Mediacijskem centru, \u017delezna cesta 14, 1000 Ljubljana, telefon: +386 1 3009 381, elektronski naslov:&nbsp;<a href=\"mailto:irps@zav-zdruzenje.si\">irps@zav-zdruzenje.si<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pobuda za izvensodno re\u0161evanje potro\u0161ni\u0161kih sporov oz. mediacijo poteka po postopku in na na\u010din dolo\u010den s Pravilnikom o postopku mediacij v doma\u010dih in \u010dezmejnih potro\u0161ni\u0161kih sporih pri Mediacijskem centru SZZ in v skladu s Kodeksom pravil za izvajanje mediacij v doma\u010dih in \u010dezmejnih potro\u0161ni\u0161kih sporih pri Mediacijskem centru SZZ.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Prito\u017ebeni postopek in izvensodno re\u0161evanje sporov V Modri zavarovalnici si prizadevamo za doseganje najvi\u0161je kakovosti storitev in zadovoljstva na\u0161ih strank, zato cenimo vsa va\u0161a mnenja in predloge. Imate pohvalo ali kritiko za nas? Pi\u0161ite nam na&nbsp;info@modra.si&nbsp;ali pa izpolnite spodnji spletni obrazec. 1. stopnja: Interni prito\u017ebeni postopek Skladno z na\u010delom mirnega re\u0161evanja sporov, svojim var\u010devalcem omogo\u010damo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_crdt_document":"","inline_featured_image":false,"footnotes":""},"class_list":["post-9076","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Prito\u017ebeni postopek in izvensodno re\u0161evanje sporov - Modra zavarovalnica, d.d.<\/title>\n<meta name=\"description\" content=\"Imate za nas pohvalo, kritiko ali predlog? Pri Modri zavarovalnici vam z veseljem prisluhnemo! 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